Your Help Desk Technician Prepare Before You Call
byon 07-05-2012 at 08:11 AM (142 Views)
"Individuals are often frustrated when they have to call a aid desk technician to get help with pc issues. This is due partially to the fact that having laptop or computer problems is a frustrating knowledge so that sets the tone for a none-also-pleasant set of circumstances. Its also due to the fact that most men and women do not know how to effectively communicate what the troubles theyre possessing are, which tends to make the conversation go less smoothly than it could. These are each simple problems that you can resolve by preparing yourself just before you truly make the call to your assist desk technician.
The experience of calling any variety of consumer service particular person is greatly enhanced when you adopt a great attitude about the knowledge. Yes, the situation that youre in is frustrating. No, you dont want to be wasting your time attempting to get help over the phone to repair something that you wish wasnt broken in the very first place. But if you start off the call off with a grumpy attitude, it really is going to take a lot longer and go a lot less smoothly than if you method the problem with a "can-do attitude". By enhancing your attitude prior to you ever place that call, you will set yourself up for a much much better expertise.
In addition to changing your attitude about the pc problems that you happen to be having, you should also alter your attitude about working with a support desk technician. Numerous folks set themselves up for a negative expertise by assuming that their client service support for almost everything from credit card bills to personal computer repairs is the identical, and that it is negative. This is not correct. Your support desk technician went to school especially to learn the expertise that are necessary to assist you in resolving your home or office technology issues. Thats possibly because he or she has an interest in both computers and helping others. Commence off the conversation on the appropriate foot by assuming that if youre nice, polite and informative about the dilemma, you happen to be going to get the support you need from a friendly particular person who desires to assist you.
In addition to changing your attitude about the dilemma, you ought to also do a little bit of fundamental information prep work prior to you really make the call to the aid desk. The a lot more information that you have about the issue and the far more obviously that you can clarify it over the telephone, the much better the technician is going to be able to assist you in speedily fixing the dilemma. So, get ready to sit down and spend some time with your personal computer. Very first, write down on a piece of paper what the exact issue that you are obtaining is. Then use the help function on the personal computer or application to check if you can fix the dilemma on your personal. Your technician is going to ask you to run through these easy fixes initial so if youve already done them just before you call, you save your self time and trouble.
If you cant repair the dilemma on your personal, go back to your piece of paper. At the top is what you have identified as the problem. Brainstorm any causes for the problem that you can come up with. After all, the technician isnt going to know that you caught your teenager downloading a bunch of garbage the other day. Then write down a list of what youve tried to do to repair it and what the computers response was. Finally, write down all of the concerns that you at present have for the assist desk technician. Now, take a deep breath, dont forget your positive attitude and spot a call to the assist desk so that you can get back to perform sooner rather than later. it help desk talk"